Social tariffs are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits. Some providers call them 'essential' or 'basic' broadband.
If you or someone in your household claims a qualifying benefit, you could switch to any of the tariffs available.
First, check if your current provider offers a social tariff. Ofcom's website lists all of the tariffs available now. You can apply for most tariffs online or call your provider and ask to switch. If your provider doesn't offer a social tariff, you can switch to one that does. Your provider might let you leave your current contract without paying a penalty fee.
Other support might also be available to customers who cannot get online. If you're struggling to pay your mobile phone or broadband bill, speak to your provider as soon as possible to see how they can help.
Visit Ofcom to find out more: Social tariffs: Cheaper broadband and phone packages - Ofcom