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Energy, utility and household bills

If you're struggling to pay a bill, you should contact your provider as soon as you can.

The advice organisations listed on this page offer specialist advice and support for Leeds residents on a range of energy, utility and household related matters as well as referrals or signposting for emergency payments and vouchers. One to one tailored support is available via digital, telephone and face to face appointments.

If you need help with any type of debt, you can find more organisations that can help you listed on the debt and money advice page.

For help with housing issues, including homelessness, see the housing page.

If you need urgent help

If you are experiencing an emergency or crisis and meet the eligibility criteria, you can apply for support with food, energy and essential household items through the Local Welfare Support Scheme.

Find out more about the support offered, the criteria and how to apply.

Green Doctor

Home visit and telephone service offering specialist fuel and energy advice. Support available includes tariff comparison/switching, energy bills and debt, meter connection, access to emergency top ups, Emergency broken heating, hot water, gas appliances, priority services register sign up for, and energy efficiency advice.                

Green Doctor also work as part of the HomePlus Leeds project which includes Care & Repair Leeds and AgeUK, and covers a range of home care support for the elderly, including home safety measures and a 'hospital to home' scheme.                

Phone

0113 238 0601

Email

greendoctorleeds@groundwork.org.uk
 

Find out more about the different Green Doctor schemes available.

Citizens Advice Leeds - Energy Affordability helpline

Digital and telephone service providing help and advice for fuel and energy.                

This includes help with bills and tariffs, debt advice, negotiating with creditors, securing charitable or other assistance, making complaints and resolving disputes with Energy Suppliers and the Energy Ombudsman. The service can also refer to Green Doctor and other agencies where appropriate.                

Phone

0800 448 0721                

Get support from dedicated energy advisors through Citizens Advice Leeds.             

Scope Disability Energy support

Telephone service for disabled households in England or Wales, providing specialist advice including managing energy debt, switching tariffs or supplier, energy efficiency, accessing energy benefits, grants and trusts, contacting or complaining to suppliers, understanding gas and electricity bills and understanding heating systems.                

Phone

0808 801 0828 (Freephone)                

Email

disability.energysupport@scope.org.uk                

Find out more about Scope's Disability Energy support.

Other energy and utility support

Yorkshire Water

Support schemes and payment options to help with ongoing water bills, arrears, and advice for reducing water usage.                

Phone

03451 299 299

Find out more about Yorkshire Water's support schemes.

Make your home more energy efficient

Support and advice available to help property owners and landlords in Leeds with energy-saving measures.

Other online resources